Returns policy

Manor Wild hopes every customer loves their jewellery. If for any reason a purchase is not quite right, the following returns policy applies.

Returns

Bracelets, necklaces and other non-earring jewellery may be returned within 14 days of delivery, provided that:

• The item is unworn and in its original condition.

• It is returned in its original packaging.

• Proof of purchase is provided.

Once the returned item has been received and inspected, a refund will be issued to the original payment method. Original delivery charges are non-refundable unless the item is faulty or sent in error.

Earrings

For hygiene reasons, earrings cannot be returned or exchanged unless they are faulty or arrive damaged.

If earrings arrive broken or develop a manufacturing fault, customers should contact Manor Wild within 14 days of delivery, providing their order number and photographs of the issue. A replacement or refund will be offered where appropriate.

Return Postage

Unless an item is faulty or incorrect, customers are responsible for the cost of returning their purchase. Manor Wild recommends using a tracked postal service, as responsibility cannot be accepted for returns lost in transit.

Faulty or Incorrect Items

If an item is received damaged, faulty or incorrect, customers should contact Manor Wild as soon as possible so the issue can be resolved promptly.

For all returns enquiries, customers can get in touch via the Contact page on the Manor Wild website.